Legal
Refunds and cancellation
There is a free trial before any of this applies. This page is for the times the trial was not enough.
Last updated 9 September 2026.
The short of it. There is a 14-day trial with everything switched on, so nobody has to pay to find out whether Postia suits them. If you paid anyway and it did not, tell us within 14 days and we will refund it.
Try it before you pay
Every new account gets 14 days on the Studio plan with no card asked for. When it ends the account drops to the free plan by itself. Nothing starts charging, and there is nothing to cancel. That trial is the point at which to decide, and this policy exists for the times it was not enough.
Who takes the money
Postia is sold through Paddle.com Market Ltd, who act as merchant of record. They take the payment, issue the invoice, handle the tax, and process any refund. A refund we agree to is paid back by Paddle to the method you paid with, and usually shows up within five to ten working days depending on your bank.
Your first payment
If you are unhappy with Postia within 14 days of your first payment on a plan, ask and we will refund it in full. You do not have to give a reason.
Renewals
A subscription renews until you stop it, and cancelling is one action inside the app. What you have already paid for keeps working to the end of that period, and then the account moves to the free plan.
We do not refund part of a period you have used. But if a renewal went through unnoticed and you have not used the service since, write to us within 14 days of the charge and we will refund it.
When Postia is at fault
If Postia was unable to publish for a sustained period because of a failure on our side, tell us. Depending on how long it lasted and what it cost you, we will credit or refund the affected period. This does not cover a network's own outage, an account a network suspended, or a post that a network refused under its own rules: those are described in the terms, and Postia reports what the network said rather than deciding it.
Yearly plans
A yearly plan is refundable in full within 14 days of the payment. After that, cancelling stops the next renewal and the plan runs to the end of the year you paid for.
What is not refunded
- Periods already used, beyond the windows above.
- An account closed by us for unlawful use or abuse of the service.
- Charges older than 14 days where the service was working and being used.
Your statutory rights
Nothing here reduces the rights the law gives you as a consumer, including any right of withdrawal you have where you live. Where those rights give you more than this policy does, they win.
How to ask
Open Support in the app and say what happened and which charge you mean. It reaches us with your account and billing history attached, so there is nothing to look up on your side. We answer refund requests within three working days.